Company Overview

Capital Square Living (CS Living) is a fully-integrated property management company based in Richmond, VA. CS Living was built on the strong foundation of the Capital Square brand—listed by Virginia Business on their “Best Places to Work in Virginia” report in 2019 and their “Fantastic 50” reports in 2019 and 2020 – Capital Square Living has a vision to develop and manage the future, one relationship at a time. Our property management company provides a highly competitive compensation package and employee-centric benefits. 

Capital Square is one of the top three securitized 1031 exchange sponsors in the U.S. In 2020, Capital Square was not only ranked as one of the fastest growing companies in the Richmond, Virginia area but also made the list for Best Places to Work by Virginia Business Magazine. 

District Service Manager Role Summary

As a District Manager (DSM) at CS Living, you will oversee and perform technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of your assigned home community to meet the CS Living’s standards for cleanliness, appearance, safety and overall functionality. The District Service Manager supports project teams by managing all service-related processes and procedures as well as safety processes and procedures to ensure the success of your home community, residents therein, and the successful completion of construction projects within your assigned Region, including by not limited to CapEx and Renovations. The District Service Manager is responsible for training and educating Service team members, in cooperation and support of the VP of Learning & Development and driving CSL’s safety culture by demonstrating commitment to an injury-free environment through personal actions and mentoring others.

Primary Responsibilities

-Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem and making repairs in accordance with established policies, procedures, safety standards and code requirements. 

-Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move ins by completing the pre-move-out inspection, creating a list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. 

-Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and CS Living standards. 

-Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. 

-Periodically inspects work performed by contractors, vendors, and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. 

-Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. 

-Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. 

-Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies and practicing the correct use for tools and equipment. 

-Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services and assigned work orders with efficiency and urgency. 

-Communicates with key stakeholders to provide updates on the status of ongoing CapEx and Renovation projects. Responsible for the internal reporting of CapEx and Renovation projects including timing, financial updates and project quality and completion through respective Master Renovation Tracker and Master CapEx Tracker.  

-Assist with acquisitions and management transitions as needed.  

-Coordinate and assist in conducting annual maintenance inspections of assigned portfolio.  

-Serve as emergency point of contact in instances where the Service Manager is not available.  

-Coordinate adequate maintenance coverage in the event of long-term absence or open position for assigned portfolio.   

Knowledge and Skills Requirements

-High School diploma, GED, or related experience and/or training.  

-Preferred five (5) or more years of work experience in Service within Multifamily, with at least three (3) years of experience supervising teams.  

-In-depth knowledge and experience in drywall, electrical, carpentry, flooring, plumbing, painting, appliances, and lock changes required.  

-Experience in Capital Improvements projects and remodeling is required.  

-Demonstrated ability to apply principles of logical thinking to define and correct problems.  

-Must possess demonstrated effective written and verbal communications skills. 

-Proficiency in customer service and interpersonal communication skills to effectively interact with residents, vendors, team members, and other business contacts, respond promptly and courteously to questions and requests, and stay calm when addressing and resolving customer problems. 

-Demonstrated proficiency in general computer skills, database management programs to maintain records of information and develop and provide information for manager’s use including but not limited to Microsoft Office Suite, Outlook, Teams, Word, and Excel. Proficiency with or the ability to quickly learn Yardi, SightPlan, Paycom and Docusign.  

-Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative and legal documents.  

-Innovative approach to problem solving, troubleshooting, and the ability to devise creative solutions.  

-Excellent time management skills with the ability to work well under pressure and meet deadlines. Ability to effectively manage multiple projects simultaneously and prioritize tasks and delegate when appropriate.